At MunizaT, we aim to process and deliver your orders as quickly and safely as possible throughout Pakistan.

Please read the following Shipping & Delivery Policy before placing your order.

1. Delivery Locations

MunizaT currently offers delivery within Pakistan.

Delivery availability may vary depending on the customer’s location and courier service coverage.

2. Order Processing

Orders are normally processed after they have been successfully placed and, where applicable, confirmed by our team.

Processing time may vary depending on:

• Product availability
• Order volume
• Payment confirmation
• Customer confirmation
• Public holidays
• Other operational circumstances

We will make reasonable efforts to process orders as quickly as possible.

3. Delivery Time

Estimated delivery time may vary depending on the customer’s location and courier service.

As a general guideline:

Major cities: approximately 2-5 working days
Other areas: approximately 3-7 working days

These are estimates, not guaranteed delivery dates.

Delivery may take longer during:

• Eid seasons
• Sale periods
• Public holidays
• Extreme weather
• Courier delays
• Unexpected operational disruptions

4. Shipping Charges

Applicable delivery charges will be displayed or communicated during the ordering process.

Shipping charges may vary based on:

• Delivery location
• Order size
• Courier service
• Promotional offers

If free shipping is offered during a promotion, the terms of that promotion will apply.

5. Customer Information

Customers are responsible for providing accurate delivery information.

Please ensure that your:

• Full name
• Phone number
• House/street address
• City
• Relevant location details

are correct before placing your order.

MunizaT will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

6. Courier Contact

Our courier partner may contact you by phone regarding your delivery.

Please keep the provided phone number active and accessible until your order has been delivered.

If the courier cannot contact you or the address cannot be verified, delivery may be delayed or the parcel may be returned.

7. Failed Delivery

If delivery fails because the customer:

• Does not answer the courier’s calls
• Provides an incorrect address
• Refuses to receive the parcel
• Is unavailable for delivery
• Provides incomplete delivery information

the order may be returned to MunizaT.

Additional delivery charges may apply if the customer requests re-delivery.

8. Parcel Inspection

Customers are encouraged to inspect the parcel when receiving it.

If the parcel appears visibly damaged or tampered with, please inform the courier where possible and contact MunizaT promptly.

Photographs or videos may be requested to help us investigate delivery-related issues.

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

• Order number
• Photographs of the product
• Photographs of the packaging
• Description of the issue

We will review the issue and determine the appropriate solution according to our Return & Refund Policy.

10. Delayed Deliveries

While we work with courier companies to deliver orders within the estimated timeframe, delays can occasionally occur.

MunizaT is not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, severe weather, road closures, public holidays, strikes, or other unforeseen circumstances.

11. Order Tracking

Where tracking is available, customers may receive tracking information through the contact details provided during checkout.

Tracking availability depends on the courier service used for the order.