At MunizaT, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us so we can review the issue and assist you.

1. Eligibility for Returns

A return or exchange may be considered when:

• You received the wrong product.
• The product arrived damaged.
• The product has a confirmed manufacturing or production defect.
• An item is missing from your order.

Any return or exchange request must be reported within the applicable period specified below.

2. Return Request Period

Customers should contact MunizaT within 48 hours of receiving the order if there is a problem with the product.

Requests submitted after this period may not be accepted.

We recommend inspecting your order immediately after delivery.

3. Product Condition

For an approved return or exchange, the product must generally be:

• Unused
• Unwashed
• Unworn
• Unaltered
• Free from stains, perfume, makeup, or other marks
• In its original condition
• Accompanied by the original packaging where applicable

Products that have been used, washed, altered, damaged, or otherwise modified may not qualify for return or exchange.

4. Items That May Not Be Eligible

Returns or exchanges may not be accepted for products that:

• Have been washed
• Have been worn or used
• Have been altered or stitched
• Have been damaged after delivery
• Have been stained or soiled
• Have been cut or modified
• Show signs of customer misuse
• Are returned without prior approval

Certain promotional, clearance, customized, or specially identified products may also be non-returnable.

Any special return conditions will be mentioned on the relevant product page or at the time of purchase.

5. Wrong Product

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, MunizaT may offer an appropriate solution, which may include:

• Replacement
• Exchange
• Refund

The solution will depend on product availability and the circumstances of the issue.

6. Damaged Product

If your product arrives damaged, please contact us immediately.

We may request clear photographs or video showing:

• The product
• The damaged area
• The packaging
• Shipping label
• Other relevant details

This information may be required to verify the claim with our team or courier partner.

7. Product Defects

Minor variations in color, print placement, pattern, texture, or appearance may occur and do not necessarily constitute a defect, particularly for printed textile products.

A product will be considered defective only after review by MunizaT.

8. Change of Mind

Returns due solely to a change of mind, preference, color preference, or incorrect selection may not be accepted.

Customers are encouraged to carefully review product photographs, descriptions, specifications, and other available information before placing an order.

9. Exchange

An exchange may be offered for an eligible product depending on:

• Product availability
• Condition of the returned product
• Reason for the exchange
• Verification by MunizaT

If the requested replacement product is unavailable, another appropriate solution may be offered.

10. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the order and the original payment method.

Refunds may take additional processing time depending on the payment provider or financial institution.

Shipping charges may not be refundable unless the issue is attributable to MunizaT.

11. Return Shipping

If MunizaT confirms that the customer received a wrong, damaged, or defective product, we may arrange or cover the applicable return shipping cost according to the circumstances.

For other return requests that are approved, the customer may be responsible for return shipping costs.

Customers should not send products back without contacting MunizaT and receiving return instructions first.

12. How to Request a Return or Exchange

To request a return or exchange, contact us with:

• Order number
• Customer name
• Phone number
• Product name
• Reason for the request
• Clear photographs or video where applicable

Our team will review the request and provide further instructions.

13. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

All returned products are subject to inspection.

MunizaT reserves the right to reject a return if the product does not meet the requirements of this policy.

14. Refund Processing

Once an approved returned product has been received and inspected, we will inform the customer about the outcome.

If a refund is approved, it will be processed using the applicable refund method.

Processing times may vary depending on the payment method and financial institution.